Return and Refund Policy

Effective Date: July 7, 2026

This Return and Refund Policy applies to purchases made through vetmobilityandwellnessdepot.com. Vet Mobility and Wellness Depot is owned and operated by Babyson Entertainment LLC.

1. Overview

At Vet Mobility and Wellness Depot, we stand behind the quality of our products. This policy explains when and how returns, refunds, replacements, and exchanges are accepted.

Standard return window: 30 days from delivery for eligible products, unless a different manufacturer-specific or product-specific return period is disclosed on the applicable product page.

Damage reporting window: Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Refund timing: Approved refunds are issued within 7 days after we receive and inspect the returned item.

2. Contact Information

To start a return or report an issue, contact our customer service team:

Email: support@vetmobilityandwellnessdepot.com
Phone: 251-244-4625
Address: Babyson Entertainment LLC,
5724 Deerwood Dr N, Mobile, AL 36618-3072, United States
Hours: Monday to Friday, 9am to 5pm CT

3. Eligibility for Returns

Returns are accepted under the following conditions:

The return is requested within 30 days of delivery.
The item is unused, undamaged, and in its original packaging.
All original accessories, manuals, parts, and packaging are included.
The item is not listed as non-returnable below.

Used, installed, altered, or damaged products cannot be returned unless they arrived defective, damaged, or incorrect.

Manufacturer-Specific and Large Mobility Equipment Returns

Certain products sold by Vet Mobility and Wellness Depot, including mobility scooters, power wheelchairs, vehicle lifts, mobility lifts, massage chairs, oversized products, special-order products, and products shipped directly by a manufacturer or authorized distributor, may be subject to manufacturer-specific return requirements.

When a product is subject to different return conditions, the applicable return period and eligibility requirements will be disclosed on the product page or otherwise provided before purchase. Those product-specific requirements will apply to that product instead of the general 30-day return period stated in this policy.

Manufacturer-specific requirements may include shorter return periods, unopened packaging requirements, return authorization requirements, customer-paid return shipping, or other conditions established for that product.

Please review the applicable product page before purchasing. Customers may also contact us before ordering if they have questions about the return requirements for a particular product.

Nothing in this section limits rights or remedies that cannot be limited under applicable law.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the item and packaging.

After review, we will confirm whether a replacement, refund, return, repair support, or other resolution is appropriate.

5. Return Shipping and Labels

For change-of-mind returns or other approved non-defective returns, the customer is responsible for purchasing and paying for the return shipping label.

If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost or provide another resolution after the issue is reviewed and approved.

Returns must be sent only after we approve the return and provide return instructions. Items sent back without prior approval may not be accepted.

6. Restocking Fee

A 25% restocking fee may apply to approved non-defective returns.

The restocking fee is waived for approved defective, damaged, or incorrect items, and for eligible exchanges when an exchange is approved.

7. Refunds and Replacements

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are issued to the original payment method within 7 days after the returned item has been received and inspected.

Your bank or payment provider may take additional time to post the refund to your account.

If preferred and available, we may offer a replacement or exchange instead of a refund.

8. Exchanges

We accept exchanges for eligible products within the 30-day return window. The item must meet the same eligibility requirements listed in this policy.

9. Non-Returnable Items

The following items may not be returnable:

Items that have been used, installed, altered, or damaged after delivery.
Items missing original packaging, manuals, accessories, parts, or components.
Final sale or clearance items, if marked as final sale on the product page.
Custom, special-order, or made-to-order items.
Items returned without prior approval or without following our return instructions.

10. Cancellations

Orders may be canceled before they are processed or shipped. If an order has already been processed, shipped, or scheduled with a carrier, it must be handled through the standard return process.