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Whether you need guidance choosing the right mobility scooter, wheelchair, or massage chair, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Estimated transit time is 2–7 business days after shipment, for a total estimated delivery time of 3–9 business days. Delivery times may vary due to carrier delays, weather, holidays, or freight scheduling.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way until it arrives at your door.
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unused, undamaged, and in their original packaging with all accessories and materials included. Certain mobility, oversized, special-order, or manufacturer-direct products may have product-specific return requirements or return periods disclosed on the product page. Please contact our team before returning any item so we can provide return authorization and instructions.
Exchanges may be available for eligible products within the applicable return period. The item must meet the return eligibility requirements, and certain mobility or manufacturer-direct products may have product-specific exchange conditions. Contact our support team with your order number and the model you would like instead, and we will confirm eligibility and provide the next steps.
Yes, exchanges are available on qualifying products. Reach out to our support team with your order details and the model you would like instead, and we will walk you through the steps.
How do I choose between a mobility scooter and an electric wheelchair?
Mobility scooters are ideal for those who can sit upright and want easy maneuverability for daily errands. Electric wheelchairs offer more postural support and are better suited for extended seated use. Our team can help you find the right fit.
Do your massage chairs require assembly?
Assembly requirements vary by model. Many massage chairs arrive partially assembled and include manufacturer instructions. Any model-specific assembly or delivery requirements will be disclosed on the applicable product page when available. Contact our support team if you need help understanding the setup requirements for a particular chair.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping is available on orders over $100 within the Continental U.S. Any applicable shipping charges are shown at checkout before purchase.
